疫情下远程办公驱动云业务需求暴增 云服务从业者通宵应对

据国外媒体报道，新型冠状病毒的蔓延使得不少公司纷纷开启居家办公模式，由此云服务的需求增长促使业内公司不得不通宵工作，组成“云”的数据中心也催生出非常措施确保正常运行。

意大利一家信息技术商店的店主西蒙尼·梅里尼(Simone Merlini)周三下午两点参加了一场电话会议，事情听起来相当简单：向一位新客户演示亚马逊公司的三项云服务。

他最后在凌晨1点才结束工作，坐下来吃晚餐。因为客户的400名员工准备首次居家办公，梅里尼不得不进行了一场高负荷的工作。

“你可以想象，当他们的需求改变时，我在电话会议上中脸上的表情，”他说。

最近几周，新型冠状病毒在全球的蔓延让许多企业纷纷涌向云计算服务，居家办公软件需求陡增。安装这些系统的信息技术小公司都不得不应对客户的大量咨询，梅里尼位于米兰附近的beSharp就是如此，其手下只有35名员工。同时，云服务的需求也在组成“云”的数据中心中催生出非常措施。

一些数据中心的管理人员说，他们正在测量员工体温，检查他们是否发烧，限制访客数量，并提供食物、水和其他供应品，以确保对全球贸易变得更加重要的云服务能够经受住新型冠状病毒蔓延带来的任何冲击。

“这是一个复杂而令人难过的时期。但从商业角度来看，这对我们来说是难以置信的，”身在家中的梅里尼说。因为找不到看护人，他和妻子轮流照看两岁的孩子。

世界上大多数企业仍然依赖于放置在实体办公室中的软件和计算机，也无法轻易通过其他方式访问。但由于疫情带来的影响和限制，很多员工难以进入这些办公室，但企业必须设法继续运营。

对于和梅里尼合作的跨许多公司来说，解决方案是亚马逊Amazon WorkSpaces这样的服务，它们的工作空间位于充满服务器的数据中心，企业可以在这里存储数据和软件，并将其在线传输给任何地方的用户。

亚马逊网络服务AWS表示，在出现疫情后，该公司收到了许多来自客户的询问，但拒绝详细说明。

工作冲刺

与亚马逊有业务合作伙伴的梅里尼表示，最近几天，这家云计算巨头已经向他发来了5个潜在客户。另外还有五家公司直接联系了他们。

梅里尼说，笔记本电脑在意大利企业中并不常见。他的一个客户也是如此。但梅里尼一个晚上就帮助他们的本地员工实现了云计算。他说，客户立即就从亚马逊订购了Chromebook笔记本电脑，第一批于周五到货。

亚马逊在意大利撒丁岛的合作伙伴BeeToBit董事总经理费德里科?卡博尼(Federico Caboni)表示，他刚刚花了一整夜让位于首府卡利亚里一家机构的250名雇员居家办公。

卡博尼说，由于处理的是公民私人数据，该机构对员工在工作中使用个人设备有着严格的安全限制。这位客户一直在测试亚马逊的WorkSpaces，他说，否则“在最后一刻完成所有工作将是一个挑战，而且相当昂贵。”

TalkDesk公司向客户服务人员提供软件，使他们能够在家接听电话。该公司表示，他们向新客户免费提供三个月的服务，此举已经吸引来了一家新公司。

TalkDesk表示，这名新的金融服务客户希望到今年4月，能有50名代理人在西雅图开展远程工作。TalkDesk正在为西雅图一级其他各地的多达450家代理商建立一个更强大的系统，公司计划让客户免费试用TalkDesk移动应用程序两周时间。

新举措

而数据中心的大门已经向客户、顾问和施工人员关闭，运营方只留下核心人员，以避免负责数据中心运营的熟练工受到病毒感染。这些熟练工负责维护数据中复杂的设备和网络连接。

在全球运营着210个数据中心的Digital Realty表示，由于发烧是感染新型冠状病毒的症状之一，该公司正在监测数据中心员工的体温。公司要求清洁工每天使用酒精含量至少为70%的溶液对数据中心门把手和生物识别读卡器等高频接触区域进行擦拭。Digital Realty表示，清洁工经过一段时间的培训后才能穿戴防护装备，并在一段时间后才会擦拭清洁剂。

Digital Realty还一直在确保数据中心有食物、水、燃料和睡觉的地方，工作人员驻点时间可达72小时。

主要的远程工作工具供应商VMware公司表示，他们将员工分成更小的小组，“以覆盖更多班次并提供岗位备份人员”，从而确保数据中心“不间断运行”。

Equinix公司的200个数据中心现在也有类似的温度检测、健康和行程问卷制度。该公司表示，它将对确诊病例的任何数据中心进行远程管理，来自其他地方的工作人员将填补空缺，而相关数据中心的员工将被隔离。

为数据中心维护电力和冷却系统的Critical Environments Group发言人伊丽莎白?佩谢尔(Elizabeth Peichel)说，尽管由于访客数量的限制，一些客户推迟了升级，但一些系统仍然需要维修。但她说，目前配件的发货时间是平常的三倍。此外市场研究机构TrendForce也表示，由于需求旺盛，一些服务器配件的价格上涨了5%至20%。

The novel coronavirus has spread many companies to open home office mode, and the demand for cloud services has prompted the industry to work all night, and the data center of "cloud" has also spawned measures to ensure normal operation.

Simone Merlini, owner of an information technology store in Italy, took part in a conference call at 2 p.m. on Wednesday, and it sounded quite simple: presenting three Amazon cloud services to a new customer.

He ended his work at 1 a.m. and sat down for dinner. Because the 400 employees of the client are ready to work at home for the first time, merini has to carry out a high load of work.

"You can imagine the expression on my face in a conference call when their needs change," he said.

In recent weeks, novel coronavirus has spread worldwide, and many enterprises have flocked to cloud computing services, and the demand for home office software has increased sharply. The small IT companies that install these systems have to deal with a lot of consulting from their customers, such as MELINI's besharp near Milan, which has only 35 employees. At the same time, the demand for cloud services has also spawned extraordinary measures in the data center that forms the "cloud".

Novel coronavirus managers said they were measuring their body temperature, checking whether they have a fever, limiting the number of visitors, and providing food, water and other supplies to ensure that the global service becomes more important for cloud services to withstand any impact of the new coronavirus spread.

"This is a complex and sad period. But from a business point of view, it's incredible for us, "said MELINI, who is at home. Unable to find a carer, he and his wife took turns looking after the two-year-old.

Most of the world's enterprises still rely on software and computers placed in physical offices, which are not easily accessible by other means. However, due to the impact and restrictions of the epidemic, many employees are difficult to access these offices, but enterprises must try to continue to operate.

For many companies that work with merini, the solution is services like Amazon workspaces, which are located in a data center full of servers, where enterprises can store data and software and transmit them online to users everywhere.

Amazon's AWS said it received many inquiries from customers after the outbreak, but declined to elaborate.

Job rush

Meirini, who has a business partner with Amazon, said the cloud computing giant had sent him five potential customers in recent days. Five other companies contacted them directly.

'laptops are not common in Italian companies,' Mr. merini said. So is one of his clients. But MELINI helped their local staff implement cloud computing in one night. Customers immediately ordered chromebook laptops from Amazon, the first of which arrived Friday, he said.

Federico caboni, managing director of beetobit, Amazon's partner in Sardinia, Italy, said he had just spent the whole night working at home with 250 employees at an institution in the capital, Cagliari.

Kaboni said the agency has strict security restrictions on employees' use of personal equipment at work because it processes private data for citizens. The customer has been testing Amazon's workspaces, he said, otherwise "it will be a challenge and quite expensive to finish everything at the last minute."

Talkdesk provides customer service personnel with software that enables them to answer calls at home. The company said it had attracted a new company by offering free three-month services to new customers.

Talkdesk said the new financial services client hopes to have 50 agents working remotely in Seattle by April. Talkdesk is building a stronger system for up to 450 agents in other locations at the Seattle level, and the company plans to give customers a free two-week trial of the talkdesk mobile app.

new measures

The door of the data center has been closed to customers, consultants and construction personnel, and the operator only leaves core personnel to avoid the virus infection of skilled workers in charge of the operation of the data center. These skilled workers are responsible for maintaining complex equipment and network connections in the data.

Have a fever of 210 novel coronavirus symptoms, Digital Realty, which operates the world's data center, is monitoring the temperature of employees in data centers. The company requires cleaners to use a solution with an alcohol content of at least 70% every day to wipe the high-frequency contact areas such as data center door handle and biometric card reader. According to digital realty, cleaners will not be able to wear protective equipment until they have been trained for some time, and will not be able to wipe the detergent for some time.

Digital realty has also been ensuring that the data center has food, water, fuel and sleeping space, with staff staying up to 72 hours.

VMware, the leading provider of telecommuting tools, says it divides its staff into smaller groups "to cover more shifts and provide backup staff" to ensure the data center "runs continuously.".

Equinix's 200 data centers now have similar systems for temperature testing, health and travel surveys. The company said it would remotely manage any data center with confirmed cases, staff from other places would fill the gaps, and staff from the relevant data center would be quarantined.

Elizabeth peichel, a spokesman for critical environments group, which maintains power and cooling systems for data centers, said that while some customers have delayed upgrading due to the number of visitors, some systems still need to be repaired. But she said the delivery time of parts is three times that of normal. In addition, trendforce, a market research firm, said that due to strong demand, the price of some server accessories increased by 5% to 20%.

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