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On t h e a f t e r n o o n o f Sunday 24 May 2020, w e b e c a m e a w a r e t h a t a st o l e n
c o py o f a da t a b ase b a c kup c o n t ainin g so m e o f our c us t o m e rs’ p e rso n a l
da t a da tin g f r o m 30 Oc t o b e r 2018 h ad b e e n p ost ed o n lin e. We r e g r e t t o
in f o r m you t h a t your a c c oun t w as in c luded in t his b r e a c h. Ev e n if you
a r e n o l o n g e r a c us t o m e r a nd your a c c oun t h as si n c e b e e n de l e t ed, it w as
in our da t a b ase o n 30 Oc t o b e r 2018 w h e n t h e da t a w as t a k e n.

Th e c o m pr o mised da t a in c ludes t h e n a m es a nd c o n t a c t de t ails f o r e v e ryo n e
w h o w as o r h ad b e e n a c us t o m e r o n 30 Oc t o b e r 2018, in c ludin g t h eir e m ail
a dd r e ss es, p ost a l a dd r e ss es a nd p h o n e num b e rs. It a lso h o lds
c ryp t o g r a p hic a l ly h ash ed c o pies o f c o n t r o l p a n e l p a ss w o rds, so m e de t ails
o f p aym e n ts m ade, a nd t h e c o n t e n t o f e v e ry sup p o r t tic k e t t h ey h ad
fi l ed. De t ails o f your se r vic es, in c ludin g h ost n a m es a nd IP a dd r e ss es,
w e r e a lso l e a k ed.

Whil e t his is c l e a r ly a v e ry se rio us da t a b r e a c h, t h e da t a b ase do es n o t
h a v e a ny c r ede n tia ls f o r a c c e ssin g servers, un l e ss t h ey w e r e disc l osed
in sup p o r t tic k e ts a nd n o t c h a n g ed in t h e f o l l o win g 18 m o n t hs. No r do
t h e p aym e n t de t ails c o n t ain a ny c r edit c a rd o r b a n k a c c oun t num b e rs, a nd
as a l l p aym e n ts a r e r e c eiv ed via PayPa l, w e c ould n o t a c c e ss t h a t
in f o r m a tio n if w e w a n t ed t o. No fi l esyst e m sn a psh o ts a r e in c luded in t h e
c o m pr o mised da t a, so w e a r e c o m p l e t e ly c o n f id e n t t h a t a ny da t a o n your
server r e m a ins se cur e.

Cryp t o g r a p hic a l ly h ash ed p a ss w o rds a r e t h e indus t ry st a nda rd f o r st o rin g
l o gin de t ails t o w e b si t es, a nd t h ey pr o v id e a r e aso n a b l e de g r e e o f
se curity in t h e e v e n t t h a t t h e da t a b ase is c o m pr o mised. Ho w e v e r, w h e n
ins e cur e p a ss w o rds h a v e b e e n us ed, suc h as dic tio n a ry w o rds, c o m m o n
n a m es o r da t es o f bir t h, t h ey c a n b e c r a c k ed f air ly e a si ly o f f lin e.
Mindful o f t his, w e h a v e disa b l ed a ny a c c oun ts t h a t h a v e n o t si n c e b e e n
r e m o v ed a nd w h ose p a ss w o rd h as n o t b e e n c h a n g ed si n c e 30 Oc t o b e r 2018.
If t his a p p lies you will n e ed t o do a p a ss w o rd r ese t b e f o r e you c a n l o g
in. Th e r e is a lin k t o do t his o n t h e l o gin p a g e:

If you us e t h e sa m e p a ss w o rd o n o t h e r syst e ms, p l e ase r ese t t h ose
p a ss w o rds t o o. It is b est pr a c tic e t o us e a se p a r a t e, r a ndo m ly g e n e r a t ed
p a ss w o rd f o r e a c h si t e, a nd st o r e t h ese in a p a ss w o rd m a n a g e r o r o t h e r
se cur e l o c a tio n, t h a n t o m e m o rise a si n g l e p a ss w o rd w hic h you us e o n
e v e ryw h e r e.

We h a v e c l e a r a nd c o m p e l lin g e v id e n c e t h a t t his da t a w as p ost ed o n lin e
by a f o r m e r dir e c t o r o f VMHa us Ltd n a m ed Wai Ho e Au Yo n g, w h o a lso us es
t h e o n lin e n a m e Aurig a. We b e lie v e t h a t h e il l e g a l ly t o ok a c o py o f t his
da t a sh o r t ly b e f o r e his a c c e ss t o VMHa us syst e ms w as r e v ok ed as p a r t o f
t h e a c q ui si tio n by Myt hic Be asts. This w as n o t t h e r esul t o f a se curity
vul n e r a bility, but t h e il l e g a l a c tio ns o f a n indiv idua l w h o h ad
l e gitim a t e a c c e ss t o t h e server a t t h e tim e. Ne v e r t h e l e ss, t h e b r e a c h is
o f c ourse de e p ly un f o r tun a t e a nd w e a r e v e ry so r ry f o r t h e in c o n v e nie n c e
a nd c o n f usio n it h as c a us ed. We b e lie v e o p e n n e ss is t h e b est p o licy in
r esp o ndin g t o t his in c id e n t, a nd h a v e pub lish ed a full st a t e m e n t o n our
w e b si t e:

VMHa us will n e v e r e m ail you askin g f o r p aym e n t de t ails, server
c r ede n tia ls o r p a ss w o rds. Al l p aym e n ts a r e t a k e n by Payp a l w hic h is
a c c e ss ed t h r oug h our c o n t r o l p a n e l:

If you h a v e a ny questio ns o r c o n c e r ns, p l e ase c o n t a c t us by e m ail t o
admin@v m h a us.l td.uk, sub mit a tic k e t in our c o n t r o l p a n e l, o r us e t h e
@VMHa usOf fi cia l 推特 a c c oun t.

We a r e, o n c e a g ain, e x t r e m e ly so r ry t his h as h a p p e n ed

Eg gjun：没用过不关心

tir：可怕，幸亏没使用

小鸟天天飞：里面还有40刀余额

l a o g ui：没有用过

wifi t ry：朕的皇家翻译官呢？？

拂霓裳： v m h a us 被收购了，前负责人把2018年10月30号时的数据库放网上了

ljm4216：这波操作太亮了,太秀了

注册： If you o n ly b e c a m e a c us t o m e r a f t e r t his da t e (30 Oc t o b e r 2018), you will b e un a f f e c t ed by t his. 看来老客户的信息被泄露了